SHD Support - 701L, 702L – SMALLHD – TROUBLESHOOTING – Image capture squeezed images

701L, 702L – SMALLHD – TROUBLESHOOTING – Image capture squeezed images

PROBLEM

My Image capture tool is capturing images in a weird squeezed format.  They are not displaying right, like 4:3 instead of the 16:9.

Captures at 1280x1080 instead of 920x1080.

SOLUTION

This is a hardware limitation and designed to capture those images in that way.  Your results will vary depending on what signal you are inputting into the monitor.  The Image capture tools is not a screen grab like a mobile phone.  For best results, please see the tips outlined below.

Any one using an older LITE model of the 700 series can use one of these work arounds for this issue:

(the image is saving as a .5x anamorphic image)

1. Input a video signal of 1200x720p, the ratio will be 1:1 for image capture.

2. Open a new page, add Image Overlay Tool, turn opacity to 100% and select images one by one to view.

3.(Post/ outside monitor) apply a .5x anamorphic desqueeze on all images with light-room or similar processing tool.

Keywords

cropped, crushed, squeezed, wrong, broken,

CASE:   SC186706 SC188195