SHD Support - Firmware – SmallHD –Troubleshooting - Screen Capture Fails

All Genesis Models Firmware – Troubleshooting - Screen Capture not saving to SD

PROBLEM

"Image capture failed. No storage volume writable or specified volume not writeable when attempting to capture an image."

The SD card is not recognized for image captures.

SOLUTION

Reset the capture location. Go to Settings > Capture > Capture Location and click Reset Capture Location. Then reselect the SD card.

There was a firmware bug that affected some customers on older firmware, it is recommended updating to beyond 3.4.4+

Keywords

Image capture, screen capture, capture, SD missing, won’t capture.

CASE:  

SC177410

https://smallhd.slack.com/archives/C7VKZDLEQ/p1544735517125400?thread_ts=1544727534.122200&cid=C7VKZDLEQ