DP6 – SmallHD – Hardware scroll wheel issue – Scroll wheel is flaky

DP6 – SmallHD – Hardware scroll wheel issue – Scroll wheel is flaky

PROBLEM

Scroll wheel is really inconsistent or flaky and skips over options and jumps around.

SOLUTION

Sometimes this is a hardware issue that requires a repair. Though we did find that firmware can sometimes make it worse. 3.0 actually made the wheel more sensitive which, if there was a mechanical problem before, would exacerbate the problem.Sometimes this can be fixed by loading an older firmware. If loading the previous firmware does not fix it, they will need to send it in for repair.

Keywords

Scroll wheel skipping, flaky scroll wheel, navigation issue, jumping scroll wheel, sensitive, intermittent wheel

CASE:  

N/A (legacy knowledge base)