SHD Support - Focus 500 RX TX – TroubleShooting – Will not pair lose pairing when exit menus

Focus 500 RX TX – TroubleShooting  – Will not pair, lose pairing when exit menus

PROBLEM

"I’m am trying to connect my new TX and RX 500 bolt. They connect initially and then lose pairing when I exit the menu and I’m unable to receive wireless input to the RX. I cannot find any support as to why the connection ceases after initial connection.

so far none of the troubleshooting tips have worked:

Removing the antennas

No video when paring

Remove video after paring

Rebooting RX after paring"

SOLUTION

Possible issues can be:

Regions do not match
Firmware needs to be updated
There is a wireless board hardware failure

Keywords

pair, losing, lose, signal, drop, connection, failures

CASE:   SC178310, SC178266