SHD Support - RX TX – SmallHD Teradek – Troubleshooting – TIPS: Trouble Pairing wireless units.

RX TX – SmallHD Teradek – Troubleshooting – TIPS: Trouble Pairing wireless units.

PROBLEM

Cant pair my units.

SOLUTION

*Use Bolt-manager (on a computer) if on a Teradek product, it’s easier to Pair and be sure everything is up to date.

*Be sure both RX and TX units are up to date on the latest firmware.

*To prevent interference when pairing a transmitter and receiver:

turn off all other transmitter/receiver sets, and only turn on the transmitter and single receiver you are trying to pair.

*Turn off any receivers that are already paired to the same transmitter. Only have the transmitter and the one receiver you're trying to pair turned on!

*Have the transmitter and receiver at least 3 feet or 1 meter apart -- do not place them right next to each other!

*The region settings must match between all devices (USA, Europe, Japan Indoor, etc.).

*Remove the Antennas.  Once you start the pairing process, add a single antenna to both the RX and TX.

*Sometimes if there is a lot of interference in the area, it may take a few tries to get the units to lock, continue to try the pairing process.

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