SHD Support - RX TX - Teradek - Troubleshooting - Wireless TX and RX won't pair together using Teradek Bolt 500

SHD Support - RX TX - Teradek - Troubleshooting - Wireless TX and RX won't pair together using Teradek Bolt 500

PROBLEM

Customer could not get the RX and TX to pair to each other. The video was transmitting from the Bolt 500 successfully but would not pair to the RX.

They did receive an error screen on the RX that told them to reset the transmitter.

SOLUTION

Resetting the Teradek 500 transmitter solved the problem. Here is the Teradek link that tells them how to do it. https://support.teradek.com/hc/en-us/articles/222917088-How-do-I-reset-my-2nd-gen-Bolt-300-3rd-gen-500-RX-to-a-compatible-resolution-

It is helpful to note that when the transmitter (using a paper clip) into pair mode to connect to the Focus RX, the wireless video transmission to the monitor should stop until pairing is complete or it times out.

KEYWORDS

TX RX won’t pair, pairing issue, Bolt 500

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