SHD Support - A7iii A7ii – Sony – Troubleshooting – No Signal over HDMI (4k)

A7ii – Sony – Troubleshooting – No Signal over HDMI

PROBLEM

Recently bought a SmallHD 502B and have found that it is not accepting a HDMI signal from specifically my Sony A7ii.

I have input other HDMI sources into the monitor and they work fine and display fine, (Canon 80D and laptop HDMI, Sony broadcast camera and all display signal fine on the 502B)

I have also tested the Sony A7ii HDMI port with several other monitors and ALL 3 other monitors accept the signal and work fine.

I have also tried all of these options with the most up to date firmware on both A7ii and 502B with no change.

I don't know why the monitor won't accept the A7ii HDMI signal when all others tried work fine. I assume this is a common issue judging by how many people I see with 502's and Sony A7 products and was hoping there was something that can be done to make them work together.

SOLUTION

See what signal the monitor thinks its receiving, some issues have been caused by odd format output.  UHD 4k (3840x2160) at 30p or less is only visible on certain monitors over HDMI (FOCUS, FOCUS7, 702T, Cine7)

If shooting in 4K, the External monitor will not work, the port is disabled by the camera.  This can be found in the users manual for the camera.

Camera should be set in Video Mode.

Keywords

CASE: