FOCUS – SMALLHD – TROUBLESHOOTING – Wont power or intermittent power from touching battery
PROBLEM
The unit isnt powering any more.
When i lay it down or touch it lightly or touch the battery, it powers off.
SOLUTION
This is caused by damage to the battery pins on the unit. This will need a repair please reach out to the support team to set up an RMA.
We recommend sticking to a single brand of battery and to be careful when packing or traveling with the unit. The pins can be bent if different brands of battery are used as there can be a variances in tolerances.
Keywords powerin, flakey, on off, issues,
CASE:
Comments
2 comments
Emmanuel Gyan - It's possible that there is still an issue with the battery pins - but if you are unable to keep it on, there is not much troubleshooting you can do - the best thing is to reach out to support@smallhd.com to have it serviced.
Hello, In my case the unit powers correctly at startup, an with a few seconds of correct display powers off. I can't use it any more. Is there a solution ?
There has been no battery change.
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